Return and Refund Policy

Last updated: April 09, 2026

Thank you for choosing NCAA Gear Store. We strive to provide the best shopping experience for our fans. As our products are Print-on-Demand, each item is custom-made specifically for your order.

I. Definitions and Interpretation

• Company: Refers to NCAA Gear Store, owned and operated by CELL PHONE ACCESSORIES EL MONO LLC.
• Goods: Refers to the tough phone cases and items available for sale on our website.
• Orders: Your request to purchase goods from us.
• You: The individual or entity accessing or using our website.

II. Cancellation Policy

• Within 12 Hours: You may cancel your order within 12 hours of purchase for a full refund.
• After 12 Hours: Once this window has passed, the order is sent to production and can no longer be canceled or modified.

III. Our “No Return Required” Policy

To ensure customer satisfaction and a hassle-free experience, NCAA Gear Store does not require you to physically return defective or incorrect items. If we accept your claim for a refund or replacement, you may keep or dispose of the original product at your convenience.

Eligible Circumstances for Refund or Replacement:

We only provide refunds or free replacements if the issue is due to our error, specifically:

• Incorrect Size/Model: The case size or model received does not match what you ordered (e.g., ordered iPhone 15, received iPhone 13).
• Manufacturer Defect: The product arrives damaged (cracked, peeling) or has clear printing errors.
• Wrong Design: The design or team logo differs from your order selection.

IV. How to Submit a Claim

If you experience any of the issues mentioned above, please notify us within 14 days of receiving your goods (based on tracking information). To process your request, please follow these steps:

1. Send an email to [email protected].
2. Include your Order Number and a clear description of the issue.
3. Attach high-quality photos or a short video clearly showing the defect or the incorrect item received.

Our team will review your evidence and respond within 24 business hours to confirm your free replacement or refund.

V. Refunds

Once your claim is approved, a refund will be issued to your original payment method. Please allow 1-5 business days for us to process the refund, and an additional 3-7 business days for the credit to appear on your statement, depending on your bank or payment provider.

VI. Exchanges

Because each item is printed on demand, we do not offer traditional exchanges for different designs or models if the order was fulfilled correctly. However, if the error was ours, we will ship you a replacement at no additional cost.

Contact Us:
CELL PHONE ACCESSORIES EL MONO LLC
551 Wayne Ct, Monetta, SC 29105, United States
Email: [email protected]