Shipping Policy

At NCAA Gear Store, we want to ensure your shopping experience is as transparent as possible. Since our products are Print-on-Demand (POD), each phone case is specially manufactured for you after your order is placed.

1. Order Processing & Cut-off Time

To provide consistent service, we operate under the following schedule:

• Business Hours: 9:00 AM – 5:00 PM, Monday to Friday.
• Order Cut-off Time: 5:00 PM (EST – Eastern Standard Time).
• Weekend & Holiday Policy: We do not process or ship orders on Saturdays, Sundays, or federal holidays.
• Processing Note: Orders placed after 5:00 PM EST will begin processing on the following business day.

2. Shipping Rates

We offer straightforward shipping costs based on your order value:

• Orders $100.00 and under: Flat shipping fee of $5.99.
• Orders over $100.00: FREE Shipping.

3. Production Time (Handling Time)

Every item is custom-printed once an order is received:

• Production Time: 3 – 5 business days.

4. Shipping Time (Transit Time)

Once production is complete, your order is handed over to our shipping partners:

• United States: 5 – 10 business days.
• Worldwide: 4 – 15 business days (depending on the destination).

Total Estimated Delivery Time: Production Time (3-5 days) + Shipping Time. Typically, US customers can expect their orders within 8-15 business days.

5. Tracking & Delivery

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for the tracking status to update. While we strive to deliver every order within the timelines above, unforeseen circumstances may occasionally result in a total delivery time of 20 – 25 business days.

6. Store Operations & Support

NCAA Gear Store is an online-only store and does not maintain a physical retail location for shopping or local pickup. For the fastest assistance regarding your shipment, we encourage customers to contact our support team via email.

• Customer Support Email: [email protected]
• Owned and Operated by: CELL PHONE ACCESSORIES EL MONO LLC
• Administrative Address: 551 Wayne Ct, Monetta, SC 29105, United States